Insights
Report launches, research, and notes on the work we do.
New additions to the Offshore CX Confidence Index (and a new home)
We moved every edition since 2023 onto a new dedicated website, with new features and year-on-year comparisons for every market.
India leads the Offshore CX Confidence Index 2025 for a fourth straight year
The Index takes a new name and its largest sample yet, and India stays on top for a fourth year running.
Poland climbs to second in the Offshore BPO Confidence Index 2024
Poland jumps seven places to second and Kosovo breaks into the top three, while India holds first.
EXO Fiji: What 4 days in Suva taught me about CX
What I learned on the ground at EXO Fiji 2024, from a receptionist who won a contract to a Deputy Prime Minister who made time for us.
India holds first place in the Offshore BPO Confidence Index 2023
The Index is redesigned and reimagined as an interactive report, and India holds first place for a second year.
Stability decides the Offshore BPO Confidence Index 2022
India edges Colombia by a tenth of a point in our second edition, which adds five new markets.
Colombia tops the first Offshore BPO Confidence Index 2021
A new report that asks the people running offshore BPO operations how much they trust the countries they work in.
