Insights
Report launches, research, and notes on the work we do.
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The Offshore CX Confidence Index now has its own website
Every edition since 2023 now lives on one site we built ourselves, with year-on-year comparisons for every market.
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Matt KendallOctober 2026
2 min read
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India leads the Offshore CX Confidence Index 2025 for a third straight year
The Index takes a new name and its largest sample yet, and India stays on top for a third year running.
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Matt KendallNovember 2025
2 min read
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Poland climbs to second in the Offshore BPO Confidence Index 2024
Poland jumps seven places to second and Kosovo breaks into the top three, while India holds first.
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Matt KendallDecember 2024
2 min read
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India takes first place in the Offshore BPO Confidence Index 2023
The Index is redesigned and reimagined as an interactive report, and India takes first place for the first time.
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Matt KendallNovember 2023
2 min read
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Stability decides the Offshore BPO Confidence Index 2022
Colombia edges India by a tenth of a point in our second edition, which adds five new markets.
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Matt KendallDecember 2022
2 min read
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Colombia tops the first Offshore BPO Confidence Index 2021
A new report that asks the people running offshore BPO operations how much they trust the countries they work in.
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Matt KendallDecember 2021
2 min read
