For 2025, we surveyed a record number of in-house CX operations and outsourcing providers.

A data-driven assessment of leadership confidence in 16 of the world's most popular BPO delivery points.

An interactive, dynamic report, assessing first-hand confidence in the world's most popular BPO delivery points.

Our second-annual study measures front-line confidence in top offshore BPO and CX delivery destinations. ​Includes five new countries for 2022.

This first-of-its-kind study offers first-hand insights into critical BPO site selection and vendor procurement considerations for popular offshore locations.